Terms of Service

The Laundry Project provides the following services in Metro Manila:

• Machine wash, hand wash, and dry cleaning
• Press and ironing
• Express same-day service (subject to availability; drop-off before noon)
• Shoe and sneaker cleaning
• Pickup and delivery (within our service areas)

Service availability, pricing, and turnaround times are subject to change. Current details are displayed on our website and communicated via Messenger at the time of booking.

Bookings can be made through two official channels:

• Web Booking — via our online booking form at thelaundryproject.ph. Payment may be collected at the time of booking through our payment gateway (Xendit). A booking confirmation will be sent to your registered email or phone number.
• Facebook Messenger — via our automated booking assistant at m.me/thelaundryprojectph. Payment may be arranged through Messenger or upon delivery, depending on the option selected.

A booking is confirmed only when you receive an explicit confirmation — either a confirmation screen after web checkout, or a confirmation message in your Messenger thread. Unconfirmed bookings are not guaranteed.

You are responsible for providing accurate pickup and delivery information (address, contact number, preferred schedule). We are not liable for failed pickups or deliveries caused by incorrect information provided by you.

We reserve the right to decline or cancel any booking at our discretion (e.g., capacity constraints, items outside our accepted categories). In such cases, you will be notified promptly. Any prepayment will be refunded in accordance with our Refund Policy.

We take the utmost care with every garment. Our liability is limited as follows:

• Loss or irreparable damage caused by us — we will reimburse you up to a maximum of five (5) times the cleaning price charged for that item. We are not liable for the full replacement value of garments unless we have agreed otherwise in writing.
• Pre-existing damage — we are not liable for damage that existed before the garment was received by us. We will document visible damage at pickup where possible.
• Care label compliance — we follow manufacturer care labels. We are not responsible for damage caused by garments whose care labels are missing, illegible, or inaccurate.
• Shrinkage or colour loss — due to the nature of some fabrics, we cannot guarantee against normal shrinkage or fading on delicate or older items. If in doubt, choose hand wash or dry cleaning.

Claims must be raised within 24 hours of delivery. See our Refund Policy for full details.

The following items are not accepted:

• Items contaminated with hazardous substances (chemicals, biological matter)
• Items with severe pest infestation
• Items that require processes we do not offer
• Items whose value exceeds what our liability limits can cover, unless agreed in advance

We reserve the right to refuse any item at pickup or to return it uncleaned if it is found to fall into a prohibited category after collection.

Prices are displayed on our website and communicated at the time of booking. Final pricing may vary based on actual weight, garment count, or service type confirmed upon pickup.

We accept the following payment methods:

• GCash and Maya (mobile wallets)
• Visa and Mastercard (credit/debit cards)
• Cash on delivery

For web bookings, payment is processed securely through Xendit at checkout. For Messenger bookings, payment is due upon delivery unless prepayment is agreed via Messenger. Unpaid orders may be subject to a storage fee of ₱50 per day after a 3-day grace period.

Cancellations of prepaid orders are subject to our Refund Policy, which outlines the Xendit refund timelines per payment method.

Items not collected or delivered within 14 days of the scheduled delivery date will be stored at your risk. Items uncollected for more than 30 days may be donated to charity or disposed of, with prior notice sent to your registered contact number.

To the fullest extent permitted by Philippine law, Rinselab Inc. is not liable for:

• Indirect, incidental, or consequential losses (e.g., loss of use of clothing for a specific event)
• Force majeure events including natural disasters, flooding, extreme weather, or government-mandated shutdowns
• Delays caused by third-party couriers or logistics partners

Our total liability for any claim arising from a single transaction shall not exceed the amount paid by you for that transaction.

If you are unhappy with any aspect of our service, please contact us within 24 hours of delivery:

• Email: info@thelaundryproject.ph
• Phone / Messenger: 0917 838 1596

We aim to resolve all complaints within 3 business days. If we cannot resolve a dispute directly, it shall be settled by the appropriate courts in Makati City, Metro Manila, Philippines.

These terms are governed by the laws of the Republic of the Philippines. Any legal proceedings shall be brought in the courts of Makati City, Metro Manila.

• Email: info@thelaundryproject.ph
• Phone: 0917 838 1596
• Address: 7533 Santillan St., Makati City, Metro Manila, Philippines