Data Deletion Policy

Depending on how you have interacted with us, we may hold:

• Your name, delivery address, and contact number (from bookings made via Messenger)
• Your name and email address (from our website contact form)
• Your booking and order history (dates, services, amounts paid)
• Technical data such as your IP address and browser information (collected via analytics tools)

We do not store credit card or bank account numbers. Payment credentials are handled directly by your payment provider (GCash, Maya, card network).

Upon a valid deletion request, we will:

• Delete or anonymise your name, address, and contact details from our booking records
• Delete your contact form submission(s)
• Remove your data from our internal customer database (Supabase)
• Request deletion from analytics tools where technically feasible (Google Analytics, Hotjar)

Note: analytics data collected before your request may already have been aggregated or anonymised and cannot be individually identified for deletion.

Under the Philippines Data Privacy Act and applicable tax laws, we are required to retain certain records even after a deletion request:

• Financial transaction records — the fact that a transaction occurred, the amount, and the date, are retained for 10 years as required by the Bureau of Internal Revenue (BIR) and general accounting obligations. Personal identifiers in these records will be minimised or anonymised where legally permissible.
• Active disputes or legal proceedings — if your data is relevant to an ongoing dispute or legal claim, we will retain the relevant records until the matter is resolved.
• Fraud prevention — data required to prevent or investigate fraudulent activity may be retained for a limited period.

We will inform you clearly of any data we are unable to delete and the legal basis for retaining it.

We will pass your deletion request on to relevant third-party processors where we have the ability to do so:

• Supabase — data deleted from our database is purged from Supabase storage.
• Meta (Facebook) — we can remove custom audience data linked to your profile from our ad account. Your Facebook/Messenger data is governed by Meta's own privacy policy.
• Google Analytics — we can submit a user deletion request to Google for your data.
• Hotjar / Clarity — we can submit a deletion request for any recorded sessions associated with your visit.

To submit a data deletion request:

1. Email us at info@thelaundryproject.ph with the subject line “Data Deletion Request”.
2. Include:
   • Your full name
   • The phone number or email address used when booking
   • A brief description of what you would like deleted
3. We may ask you to verify your identity to protect against unauthorised deletion requests. This is done by confirming details from a previous booking.

You may also call us on 0917 838 1596 during business hours (Mon–Sat, 9:00 AM – 6:00 PM) and we will guide you through the process.

If we cannot fulfil your request in full (due to legal retention obligations), we will notify you within the same timeframe and explain which data is retained and why.

• Email: info@thelaundryproject.ph
• Phone: 0917 838 1596
• Address: 7533 Santillan St., Makati City, Metro Manila, Philippines

For complaints about how we have handled your deletion request, you may also contact the National Privacy Commission of the Philippines.