Privacy Policy

We collect the following categories of personal data:

We do not collect sensitive personal information (e.g., health data, government ID numbers, financial account credentials) and do not knowingly collect data from children under 13.

Your data is used only for the purposes described below:

• Service delivery — process your booking, coordinate pickup, complete delivery, confirm your order via Messenger.
• Customer support — respond to inquiries and resolve complaints submitted via our contact form or Messenger.
• Payment processing — record which payment method was used and confirm settlement with the payment provider.
• Analytics & improvement — understand how visitors use our website so we can improve it (via Google Analytics and Hotjar/Clarity).
• Marketing — show relevant ads on Facebook and Instagram to people who have visited our site (via Meta Pixel). You can opt out at any time.
• Legal & compliance — maintain records as required by Philippine law (e.g., BIR, SEC obligations).

We will never sell, rent, or trade your personal data to any third party for their own marketing purposes.

For users in the European Economic Area (EEA) or where GDPR applies, our legal bases are:

• Performance of a contract (Art. 6(1)(b)) — processing your booking and delivering the service.
• Legitimate interests (Art. 6(1)(f)) — analytics, fraud prevention, and improving our service.
• Consent (Art. 6(1)(a)) — marketing cookies and remarketing ads. You may withdraw consent at any time via our cookie banner or by emailing us.
• Legal obligation (Art. 6(1)(c)) — retaining financial records as required by Philippine tax law.

For Philippine residents, processing is conducted in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.

We use cookies and similar tracking technologies when you visit our website. A cookie is a small file stored on your device. We use four categories:

• Strictly necessary — essential for the website to function (e.g., session management). These cannot be disabled.
• Analytics — Google Analytics (GA4) tracks page visits, session duration, and traffic sources in aggregate to help us improve the site. IP addresses are anonymized.
• Session recording — Hotjar / Microsoft Clarity records anonymized mouse movement, clicks, and scroll depth to help us understand usability issues.
• Marketing — the Meta Pixel records page visits so we can show relevant ads on Facebook and Instagram and measure their effectiveness.

On your first visit, a cookie consent banner will ask for your preference. You can accept all, decline non-essential cookies, or change your preference at any time by clearing your browser's local storage or contacting us at info@thelaundryproject.ph.

We share data with the following third parties only to the extent necessary:

All third-party providers are required to process your data only as instructed and maintain appropriate security standards. We do not authorise them to use your data for their own marketing purposes.

• Booking records — retained for 3 years from the date of service to support any disputes, warranty claims, or tax audits.
• Contact form submissions — retained for 12 months, then deleted.
• Analytics data — Google Analytics data is retained for 14 months per Google's default settings. Hotjar/Clarity session recordings are retained for 365 days.
• Marketing pixel data — Meta Pixel events are retained for up to 180 days.

You may request early deletion at any time. See our Data Deletion Policy.

Under GDPR and the Philippines Data Privacy Act, you have the right to:

• Access — request a copy of the personal data we hold about you.
• Rectification — ask us to correct inaccurate or incomplete data.
• Erasure (“right to be forgotten”) — request deletion of your data where there is no legal obligation to retain it.
• Portability — receive your data in a structured, machine-readable format.
• Object — object to processing based on legitimate interests or for direct marketing.
• Withdraw consent — withdraw consent for marketing cookies or remarketing at any time.
• Lodge a complaint — with the National Privacy Commission (Philippines) or your local data protection authority (for EEA residents).

To exercise any right, email us at info@thelaundryproject.ph with the subject line “Data Rights Request”. We will respond within 30 days.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include encrypted data transmission (HTTPS/TLS), access controls on our database, and regular security reviews.

In the event of a data breach that is likely to affect your rights and freedoms, we will notify the National Privacy Commission within 72 hours and inform affected individuals without undue delay.

Some of our third-party service providers (Google, Meta, Supabase, Hotjar) process data outside the Philippines. Where data is transferred to countries without an adequate level of data protection, we rely on Standard Contractual Clauses or other appropriate safeguards as permitted under GDPR and RA 10173.

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. For significant changes, we will post a notice on our website. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

For any privacy-related questions, requests, or complaints:

• Email: info@thelaundryproject.ph
• Phone: 0917 838 1596
• Address: 7533 Santillan St., Makati City, Metro Manila, Philippines

This policy applies to the website at thelaundryproject.ph and all services provided by Rinselab Inc.